I was tasked with creating content for a product onboarding experience. This would show up for new users once they log in to the product for the first time. I ensured the language was brief, but powerful.
I partnered with the Product Designer to understand the problem we were trying to solve with the onboarding experience. The strategy with content was to keep every step brief and to-the-point, but still guiding users at the end to take an actionable next step (enter personal information). The tone is direct, yet friendly and offers users a quick tour of what they see as soon as they log in.
We deployed the onboarding experience in Pendo, which allowed us to make changes on the fly and continue to iterate without dev resources.
Explore the finished onboarding experience.
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