I’m a UX writer and content strategist with around 8 years of experience shaping user experiences.
From a young age, I’ve always had a passion for writing and storytelling. I would steal the expensive computer paper from my parents (sorry, Mom), and I’d use it to create children’s books.
So to no one’s surprise, I earned my Bachelor of Arts in English with a concentration in creative writing and a minor in business administration.
For 6 years, I was the Program Leader of a university writing center that was founded on a federal grant. Because the center was new, I played a leading role to help establish the center on campus. It was exciting to build the program from scratch, and I was able to define the student and tutor experiences (online and in person). This is when I fell in love with UX. It was the perfect mix of technical and creative writing. And it was a lot of testing, learning, and iterating — all to help students achieve their goals of becoming better writers.
I started freelancing in 2018 and accepted a contract role as a UX Copywriter and Content Strategist at RGAX. And since mid-2019, I’ve been a Product Content Strategist at Allstate Identity Protection. My creative writing and higher education background helps me advocate for users and for effective content.